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Retainoo

Most feature rich hair & beauty software & client retention solution

What is Retainoo?

Retainoo is affordable state-of-the-art digital platform that has been designed to let you retain your customers, and let your customers retain you as their preferred salon service provider. Retainoo lets you manage your business and connect with your customers via smart phone app that has been beautifully designed for your staff and customers.
Once the connection is established, you can reach out to your customers via in-app notifications, news blogs, chat messages and many more features to give them a customer experience that has not been offered before in the salon industry. Most importantly, you can create targeted sales promotions using in-built Retainoo analytics to bring back those customers who are starting to forget you.

Your customers via the Retainoo app receive your communication messages, book online appointments, see their salon visit history, rate and comment on your service, rate your staff members, chat with your salon, have access to interested news and blogs on hair & beauty, and have access to many other features. All of this has been designed to establish a deeper relationship and connection between you and your customers.

Retainoo is affordable state-of-the-art digital platform that has been designed to let you retain your customers, and let your customers retain you as their preferred salon service provider. Retainoo lets you manage your business and connect with your customers via smart phone app that has been beautifully designed for your staff and customers.
Once the connection is established, you can reach out to your customers via in-app notifications, news blogs, chat messages and many more features to give them a customer experience that has not been offered before in the salon industry. Most importantly, you can create targeted sales promotions using in-built Retainoo analytics to bring back those customers who are starting to forget you.

Your customers via the Retainoo app receive your communication messages, book online appointments, see their salon visit history, rate and comment on your service, rate your staff members, chat with your salon, have access to interested news and blogs on hair & beauty, and have access to many other features. All of this has been designed to establish a deeper relationship and connection between you and your customers.

What does Retainoo subscription include?

Your Retainoo platform subscription includes the following tools.

  • Your personalised Business Portal – To update your configuration settings for your salon and your version of Retainoo smart phone application, view reporting dashboard, create sales promotions, check your account and subscription
    details
  • Your personalised version of Retainoo smart phone app – Personalised app views for you or your business admin, your business manager, your staff; and your customers
  •  Retainoo customer support
Can my staff access customer contact information?

No, the system is designed to protect your customer contact information from your staff. Your staff can only access minimum information required to perform their day to day duties such as search for a customer profile (without access to contact information), create appointments and customer events.

As business owner/admin, can I restrict level of access for my staff?

Yes, you can assign a role to your staff members. Based on their role (manager or staff), they will have limited access to the information available. Only business admin user will have access to all features and information.

What is a customer appointment?

With Retainoo, your staff and your customers can create a new customer appointment, with a specific stylist and for a specific service, via their version of Retainoo app. The robust online appointment system consists of notification messages, reminders and warnings for no-shows using customer’s location based services. No need to spend that previous time on phone anymore to book those appointments. Your customers and your staff both can save valuable time.

What are business reports and who can view them?

Business reports are automated reports generated for you to manage your business, staff and customers in the most effective way. The reports can help you make critical business decisions. Some of the reports include Staff performance report, Revenue report, customer appointments, customer loyalty program reports etc.

Only business admin has access to business portal from where business critical reports on staff and customers can be accessed.

How does staff rating system work?

A customer event can be created once a customer has been served by your staff, either by converting an appointment into an event or directly via the ‘add event’ feature in your staff app. The customer event shall automatically be made visible in customer app from where they can give a rating to the staff member who served them, as well as add comments so that a better customer experience can be tailored for them based on their service feedback. This is one of the most powerful features of our platform as it lets you review customer feedback and make adjustments to the service to ensure your customers receive the level of service the desire. You can also access various reports on staff rating to make effective decision making regarding your service and staff members.

What is real-time messaging feature?

Your staff can send real-time messages to customers via the chat feature. This is an effective and efficient way to contact a customer to check if you they are coming on time for their appointment, or if they are late etc.

The messages shall be sent from the Salon profile and conversations shall be visible to all staff. Individual staff profiles cannot send or receive messages from customers.

How do I get started on Retainoo?

Setting your business on Retainoo platform is not only simple but takes as little as 10 minutes of your time. Follow the three simple steps and you are ready to offer the best customer experience in the salon industry.

Step1: Subscribe

Subscribe to Retainoo by choosing a package that meets your business needs by clicking the following link.      www.retainoo.com/pricing

Step 2: Apply Configuration Settings

Upon registration, you will receive login details to your Retainoo business portal.Once logged in, you will be asked to

  • Complete your business profile (e.g. Business name, address, contact details etc.)
  •  Select the features you want to use e.g. Online Appointments, Customer Loyalty Program etc.
  • Select the color scheme of your business and customer apps
  • Add your staff member profiles – You can use a bulk upload feature also to save time  using a Microsoft Excel template that is provided for you to update and upload. Once your customers are added to the platform, they will automatically receive an email with instructions on how to download Retainoo app and connect with your business
  • Add your customers – If you already have a list of customers, you can use our bulk customer upload feature using a Microsoft Excel template that is provided for you toupdate and upload. Once your customers are added to the platform, they will automatically receive an email with instructions on how to download Retainoo app and connect with your  is it. You can now download Retainoo App and login to start using it for managing   your salon and customers.

Step 3: Download Retainoo App

(Android and IOS)
You will be required to download Retainoo app  on Android  or IOS app store or you can use the following links.
IOS:
Android:

You will need to login with your login details which will be emailed to you upon completing the step 2 ‘Apply Setting’.
That’s it. You’re ready to go.
You can now manage your salon, staff and customers from the app.
Note: some features such as Reporting are only available via your Retainoo business portal. You can logon to your business portal via the following link.
 www.retainoo.com/login

What are Configuration Settings?

Upon registration, you will receive login details to your Retainoo business portal. Once logged in, you will be asked to complete a set of configuration settings so that your business profile is created on Retainoo platform and your business and customer apps are automatically configured. You will be asked to:

  • Complete your business profile (e.g. Business name, address, contact details etc.)
  • Select the features you want to use e.g. Online Appointments, Customer Loyalty Program etc.
  • Select the color scheme of your business and customer apps
  • Add your staff member profiles – You can use a bulk upload feature also to save time using a Microsoft Excel template that is provided for you to update and upload. Once your customers are added to the platform, they will automatically receive an email with instructions on how to download Retainoo app and connect with your business
  • Add your customers – If you already have a list of customers, you can use our bulk customer upload feature using a Microsoft Excel template that is provided for you toupdate and upload. Once your customers are added to the platform, they will automatically receive an email with instructions on how to download Retainoo app and connect with your business That is it. You can now download Retainoo App and login to start using it for managing your salon and customers.
Can I get help to complete Configuration Settings?

We are here to help. If you need help to subscribe to our platform or to complete your configuration settings, please write to us on support@retainoo.com and one of our friendly support staff shall schedule an onsite or offsite appointment with you to help you complete your configuration settings. Our turnaround time for this request is within 24 hours. There are no extra fees for this service.

What is my Retainoo ‘Business Portal’?

Your Retainoo Business Portal is your access to Retainoo platform specifically designed for your business. You can access your business portal by logging in to your account via login feature on Retainoo’s website www.retainoo.com. You will have access to following features via your business portal.

  • Your account details such as business details, subscription and payment details.
  • Update your platform settings such as app color schemes, enabling or disabling features such as online appointments, customer loyalty program; and update your business details such business name, address and contact details, social media links etc.
  • Access to your reporting dashboard and various business reports, such as staff reports, customer reports, loyalty program reports etc.
  • Create Sales Promotions to attract customers back to your business using in-built analytics to help you create effective sales promotions and target customers
What is Retainoo App?

Your Retainoo app is your version of the app that has been automatically created based on your app preferences and applicable features, once you have completed the platform settings. Retainoo app presents the user with certain views based on their login details and level of access, as configured by the business admin such as:

  • Staff admin app (for business owner) – This view is for business admin with all features required to manage salon, staff and customers.
  • Staff app (for managers) – This view is for business manager with limited view to manage salon and customers
  • Staff app (for staff members) – This view for staff members to manage customers with limited access views
  • Customer app – This app is for your business customers with access to Retainoo features as well as your business specific offerings
How do my customers download the app?

Once you register your customer on the Retainoo platform, using their name and email address, your customer will automatically get an email with the instructions on downloading and using Retainoo app.

If not already registered by you, you can also ask your customers to download Retainoo app from the android or IOS app store, then link to your salon by searching for your salon in the app. The app will automatically link them to your salon and will display all the relevant content and features. Yes, all of this is done magically by our state-of-the-art digital platform’s capability.

Can my staff members download and use the app on their personal device?

Yes, that is our core value proposition. Once you have completed your platform settings and have added your staff members with appropriate role as ‘manager’ or ‘staff’, they will automatically get an email with the instructions on downloading and using Retainoo app.

Your staff members can only login to the app once they have been registered by your business admin as a staff member with a valid email address as their login id.

Can I register my staff for multiple businesses?

Yes. However, your staff will need a separate email id to be used as a separate login id if they are to be registered for more than one salon. Their details such as rosters, appointments and personal details shall not be consolidated and you will have to manage their utilisation accordingly.

When will I be charged?

You will be charged at the start of your billing cycle. First payment shall be deducted from your nominated account at the time of registration, depending on the product plan you choose (basic or premium, monthly or yearly subscription). After the first payment, based on your package plan, you will be charged monthly or yearly.

Are there any hidden fees?

No, there are no hidden fees. You only pay for your monthly subscription once your free trial expires.
Your business portal for your business admin; and smart phone apps for your business admin, business manager, staff members and unlimited number of customers is all included in the monthly subscription fee for the package you choose to subscribe to.

Do I have to pay for in-app notifications?

No, you don’t have to pay for any notifications messages. All in-app notification messages included appointment messages and confirmations are included in your monthly subscription fee. That is how we let you save on those text messages sent to your customers. In-app notifications are far more effective both from usability and cost effectiveness perspective. After all, we have built a digital capability for your business that is unmatched.

Where do I find my account and payment details?

You can access to account details including your subscription details, payment details and many other features via your Retainoo business portal. You can sign in to your business portal from the login option on the Retainoo website www.retainoo.com. Please click on the buddy icon on the right corner of your business portal to access this information.

Can I upgrade or downgrade my package plan?

Absolutely yes! You can change your subscription package plan via your business portal by accessing your subscription details. Your new package will be effective immediately however, your billing shall only be updated on your next billing cycle. You may be charged the difference in the next billing cycle, if applicable.

Please note that once you upgrade or downgrade your package plan, associated features shall be added or removed based on your new package plan from your Retainoo Business portal and Retainoo Apps.

For example, if you downgrade your package plan from Premium to Basic, your ‘Customer Loyalty Program’ feature shall be disabled for your business and your customers. You will be required to manage your customer expectations for any unused loyalty points outside the platform.

Please carefully see the features that are included in each package plan to understand the features you may or may not have access to once you downgrade or upgrade your package plan.

Is there any limit on number of staff or customers?

Absolutely Not! We have designed our platform in a way that you can on-board as many staff members and customers as you like. There are no constraints or extra fees. We want to help you serve your staff and customers using the state-of-the-art platform and app features without worrying about costs. Our modest monthly plans are inclusive of unlimited number of users.

Do I have access to user guides and training material?

Yes, Retainoo provides user guides for all our business customers to understand and use the functionality that has been designed to help your business offer superior customer experience to your valued customers. You can access the user guides from Retainoo website link www.retainoo.com/help_centre.

What customer support is available to me?

Retainoo subscription includes customer support with a 24 hours turnaround time. If you have a query or an issue to report, please send an email to support@retainoo.com and list your query and your Subscription ID.
One of our friendly support staff shall contact you within 24 hours to resolve your quer

What customer support is available to my customers?

Your customers have the ‘support’ option available in their app. They can contact us by emailing us at support@retainoo.com and they will be entertained within 24 hours timeframe.

Is there a 24/7 support feature available via call?

Retainoo is launching a 24/7 support function soon where businesses and their customers can contact us via 24/7 call feature. Once the service is launched, we will notify all our customers. We thank you for your patience.

Is my card data secured?

By law, we are required to protect your data. Your data is secure with us as we employ industry standard tools to ensure your data is secure.

Can I export my data?

Retainoo has a built in data export feature that enables you to export some of the reports into Excel worksheets, where applicable. If you require any other data to be exported, you can write to us at support@retainoo.com. There will be a standard charge of $250 which will need to be paid in advance. Retainoo shall provide you the required data within 7 days of successfully receiving the payment.

Can I import old data?

At this stage, you cannot import old data to Retainoo Platform as your old data may not be compatible with Retainoo’s platform.

What happens to my data if I cancel my subscription?

If you cancel your subscription, you can request us by writing to support@retainoo.com to be provided with your data. Your data is your intellectual property and we shall provide you with your data if required. There will be a charge of $250 for this service which will need to be paid in advance. Once request is made and payment has been processed, we shall provide you your data within 7 days of receiving the payment.

Do we store your Credit Card details?

We do not store your credit card details. Your credit card details are stored by our Payment Integration Platform provider to process monthly subscription payments. They ensure your credit card details are secure with them using the state-of-the-art security features as used by banks and tier 1 organisation. If you have any further queries on your credit card details privacy and security, please write to us at support@retainoo.com.