Most feature rich hair & beauty software & client retention solution

Retainoo Privacy Policy

Your Personal & Business Information

This document details our privacy policy with respect to any information that we collect, store and use as part of the Retainoo sign-up process or use of Retainoo software, application or any other associated product or service under the umbrella of Retainoo platform, as documented in Retainoo website www.retainoo.com. This privacy policy applies to information collected and stored on Retainoo smart phone application also.

Collection of Your Business and/or Personal Information

Retainoo (“we”, “our”) is the provider of services and products under the banner of Retainoo platform, which primarily provides software and technology product and services to the general Salon industry including hair salons, spas, massage and beauty parlours. In order to provide the software services, we are required to collect your personal and/or business related information and protect the information under the Australia information privacy laws. From 21 December 2001 the Commonwealth Privacy Act contains new sections that we are bound by. They concern a number of principles in relation to the protection of your personal information and in how we must deal with our customers in relation to this information.

Personal information held by Retainoo may include your name, current and previous addresses, telephone/mobile numbers, e-mail address, bank account and credit card details, details of your services and information we require to perform our services for you.

Sensitive personal financial information entered into Retainoo’ will not be used or disclosed by Retainoo except as authorised by you to perform our services for you.
Should you choose not to provide personal information we may not be able to provide you with the services you require or at a sufficient level that we regard as important for performing at best practice.

How We Collect Your Information

Service providers:
We may collect your business and personal information:

  •  In conversation with you and your employees, in person or by e-mail, fax and telephone
  • Through our self-serve web tools to help you register for our service
  • Through our self-serve business portal that we provide you through secure login
  • Through our smart phone application that we provide you through secure login
  • From third parties such as your employees, related companies, credit reporting agencies or your representatives
  • From publicly available sources of informatio
  • When we are required to do so by law
  • From our own records of your usage of Retainoo products and services

General public and customers of service providers registered on our platform:

We may collect your personal information:

  • In conversation with you, in person or by e-mail, fax and telephone
  • Through our smart phone application that we provide you through secure login
  • From your service providers
  • From publicly available sources of information
  • When we are required to do so by law

How We Use Your Information

Your personal information may be used to:

  •  Provide products and services to you
  • Enable service providers to provide you their products and services through our smart phone application
  • Collect payments where applicable and authorised by you
  • To administer your account
  • Provide you with updated or new information about our products or services
  • Conduct creditworthiness checks and/or fraud checks where applicable
  • For development of existing and new products and services
  • For advertising new products and services on behalf of our 3rd party advertisers
  • Publishing of 3rd party reading material with the consent of 3rd parties to provide you news and information related to the hair & beauty industry
  • Maintain and update our business infrastructure and systems
  • Actively promote our other products and services to you. If you do not wish to receive such communications please advise us on 03 9020 1430 or by email at: support@Retainoo.com

When we Discloses Your Personal Information

In providing our products and services, or collecting and using your personal information, we may be required to disclose some of your personal information to organisations outside Retainoo. Such organisations may include:

  • 3rd party service providers which may or may not have a relationship with you
  • 3rd party advertisers to promote you their products and services on the Retainoo platform only (not outside
  • Your legal, accounting, financial or other professional advisor
  •  Credit- and/or fraud-reporting agencies
  • Organisations providing you with credit or financing
  • Our legal, accounting, financial or other professional advisors
  • Regulatory, government and other authorities as required by layer
  • Our related organisations
  • Other organisations involved in:
  • Managing the sale/transfer of all or part of our assets or business
  • Managing our trade receivables
  • Managing our business, funding and financial affairs

Accuracy of Your Personal Information

It is our responsibility to take reasonable precautions to make sure that the personal information we hold is accurate and up-to-date. We appreciate notification of errors, omissions or changes in your personal information. This is especially important for information required for us to communicate with you, such as a change in name or address.

Security of Your Personal Information

Retainoo takes reasonable steps to ensure that your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. Some notable measures to ensure the security of your personal information includes

  • Secure access to your personal business portal and smart phone application
  • Daily backups of the Retainoo database
  • Procurement and deployment of third party information security services provided by the provider of cloud  that is used to build and run the Retainoo platform

The security of this information is also dependent on your own measures to protect your Retainoo product passwords from disclosure and unauthorised use.

Access to Your Personal Information

You have the right to access any of your personal information that we hold, with some exceptions as allowed by law. To obtain a copy of this information, write to us requesting the information and we will provide it to you at support@retainoo.com. Retainoo reserves the right to charge a reasonable fee for the provision of this information.

Your Authority

By continuing to use our platform and/or our smart phone application; and/or pay for subscriptions to Retainoo, you consent to Retainoo maintaining, using and disclosing your personal information as described in this document.
To request further information in relation to, or to discuss any aspect of, the “Retainoo Privacy Policy ”, please feel free to write to us at support@retainoo.com
Email: support@Retainoo.com
Website: www.retainoo.com